It is common practice for sign companies to request a deposit prior to ordering any materials. Once a proposal has been approved, an electronic deposit invoice will be sent. First time clients will be asked to pay for their first order with us, in advance, and to complete our New Client form so we can get you set up correctly in our accounting system. After the first order, typically, a 50% deposit is required to proceed and must be paid prior to the scheduled installation date. The remaining 50% balance will be due after project substantial completion, with net 30-day terms. We accept Visa, MasterCard and American Express payments up to $5,000 per transaction, as well as checks and ACH payments.

Purchase orders and/or signatures without deposit money are only acceptable as authorization to proceed with established Clientele, Universities and Government organizations upon approval by BIG, Inc. management.

Building Image Group, Inc. (BIG) does hereby warrant and guarantee all labor and material incorporated into the project by BIG, Inc. and its subcontractors. BIG, Inc. guarantees all contracted items purchased to be free from defects in material and workmanship for a period of (2) two years from the date of substantial completion. BIG, Inc. will repair or replace, to the satisfaction of the Owner, any and all work which may prove to be defective within the warranty period.

In the event of BIG, Inc.’s failure to comply to requests to perform repairs or replacement of defects in a timely manner, upon written notification, BIG, Inc. does hereby authorize the Owner to proceed to have defects repaired or replaced and made good at the expense of BIG, Inc., and BIG, Inc. hereby agrees to pay all costs and charges incurred thereof immediately upon demand.

This Warranty-Guarantee is limited to defects in workmanship and materials for the period stated above and does not include defects and deterioration due to normal wear and tear, abuse, neglect or lack of maintenance.